How to See a Doctor
To make an appointment please telephone 020 8036 6388 - please be mindful that our reception team experience a high volume of calls throughout the day especially 8 am and 3.30 pm
With Patient Access, you can now book appointments on-line at home, work or on the move — wherever you can connect to the internet. What's more, because Patient Access is a 24 hour online service you can do this in your own time, day or night.
To use this service please attend the surgery in person with ID to collect your Pin number to register. (You must be over 16 years of age)
Opening Hours; morning and afternoon surgery hours
|Monday|| 8.00 am – 11.45 am|| 3.30 pm - 6.00 pm|
|Tuesday|| 7.00 am – 11.45 am|| 3.30 pm – 6.00 pm|
|Wednesday|| 7.00 am – 11.45 am|| 3.30 pm – 6.00 pm|
|Thursday|| 7.00 am - 11.45 am|| 3.30 pm - 6.00 pm|
|Friday|| 8.00 am – 11.45 am|| 3.30 pm – 6.00 pm|
Please note 7am - 8am appointments are mainly available for patients who work office hours.
DNA (did not attend) statistics - September 2019
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We have review our appointment system in response to a recent patient survey.
¨ added more practice nurse appointments
¨ Changed access to 4 weeks in advance and 48hour in advance
¨ Introduced Patient access to appointments on-line
It will take a while for the advantages of this process to show, please be patient with our Reception Team.
All routine appointments with a doctor or nurse are for 10 minutes. During the appointment it is usually possible for the doctor to deal with one main problem and perhaps one minor problem. Any more than this and the consultation could overrun.
As we know all delays add up and cause inconvenience for patients waiting until the end of surgery. If your problem is too difficult for 10 minutes you can ask for a double appointment when you book. Some appointments can be booked up to 4 weeks in advance if required, please ask the receptionist.
ON THE DAY CONSULTATIONS
If you have a medical problem that you feel cannot wait for the next routine appointment, please contact the Surgery between telephone between 8.00am - 11.00 am. The Receptionist will take your contact details and if you could give a brief description of the problems; the Receptionist will then pass this to the doctor or nurse, who will call you back.
Telephone consultations allow some patients needs to be met over the telephone whereas other patients will be asked to come in to the surgery for a face to face consultation.
We hope by using this system it will prevent long waiting times in our Waiting Room.
MEDICAL EMERGENCIES - DUTY DOCTOR SERVICE
To make it easier for you to get the right help when you need it urgently we are offering a Duty Doctor Service in this practice.
There is a Duty Doctor on call in the Practice between 8.00am - 6.30pm, Monday to Friday, who will attend to any Medical Emergency and consultations from Healthcare Professionals.
This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E at the hospital.
When you phone the surgery with an urgent problem, the Duty Doctor will ring you back within 2 hours and will decide the best way to help you. The doctor may:
- Give you advice straight away over the phone
- Arrange for you to come into the practice to see a doctor or nurse or other member of staff
- Arrange for a home visit if you are not well enough to come to the surgery and the doctor thinks you need to be seen
- Refer you to other services which can help
If you need urgent medical advice for you or someone you care for, please call the practice on our usual number and ask the reception team about speaking to the Duty Doctor. They will ask you a few questions and if they decide the duty doctor is the right person to help they will arrange for them to call you back WITHIN 2 HOURS.
Please respect the struggle GP practices face with patient access and so we ask you to cancel any unwanted appointment as another person could benefit from it. Please telephone 020 8036 6388 or cancel on patient access if booked online.
Missed Appointments - we ask patients to arrive ahead of time for scheduled appointment with a GP or healthcare professional. The GP or other healthcare professional will follow the practice late policy and may request a late arrival is re-booked.