How to See a Doctorappointments

We offer a variety of appointments, including face-to-face appointments, telephone appointments and online consultations.

To make an appointment please telephone 020 8036 6388 - please be mindful that our reception team experience a high volume of calls throughout the day especially around 8 am and 3.30 pm. We kindly ask for your patience around these times.

You can also make appointments using our online service. With Patient Access, you can book appointments online at home, work or on the move — wherever you can connect to the internet. What's more, because Patient Access is a 24 hour online service you can do this in your own time, day or night.

To use this service please fill in the registration form here and bring the form to reception with your photo ID in order to collect the details you need to register. (You must be over 16 years of age).

You can also speak to a GP using our online service. To do so, visit Online Consult. GPs will respond to an Online Consultation request within 48 hours Monday – Friday, either via text or telephone call.

 

 

MORNING AND AFTERNOON SURGERY HOURS

Monday

 8.00 am – 11.45 am

 3.30 pm - 6.00 pm

Tuesday

 8.00 am – 11.45 am

 3.30 pm – 6.00 pm

Wednesday

 8.00 am – 11.45 am

 3.30 pm – 6.00 pm

Thursday

 8.00 am - 11.45 am

 3.30 pm - 6.00 pm

Friday

 8.00 am – 11.45 am

 3.30 pm – 6.00 pm

 

 

All routine appointments with a doctor or nurse are for 10 minutes.  During the appointment it is usually possible for the doctor to deal with one main problem and perhaps one minor problem.  Any more than this and the consultation could overrun.

As we know all delays add up and cause inconvenience for patients waiting until the end of surgery. If your problem is too difficult for 10 minutes you can ask for a double appointment when you book.  Some appointments can be booked up to 4 weeks in advance if required, please ask the receptionist.

 

 

ON THE DAY CONSULTATIONS

 

If you have a medical problem that you feel cannot wait for the next routine appointment, please contact the Surgery between 8.00am - 11.00 am.  The Receptionist will take your contact details and ask for a brief description of the problem; the Receptionist will then pass this to the doctor or nurse, who will call you back the same morning.

Telephone consultations allow some patients needs to be met over the telephone whereas other patients will be asked to come in to the surgery for a face to face consultation. 

We hope by using this system it will prevent long waiting times in our waiting room.

 

 

 

MEDICAL EMERGENCIES - DUTY DOCTOR SERVICE

 

To make it easier for you to get the right help when you need it urgently we are offering a Duty Doctor Service in this practice.

There is a Duty Doctor on call in the Practice between 8.00am - 6.30pm, Monday to Friday, who will attend to any Medical Emergency and consultations from Healthcare Professionals.

This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E at the hospital.

When you phone the surgery with an urgent problem, the Duty Doctor will ring you back within 2 hours and will decide the best way to help you. The doctor may:

  • Give you advice straight away over the phone
  • Arrange for you to come into the practice to see a doctor or nurse or other member of staff
  • Arrange for a home visit if you are not well enough to come to the surgery and the doctor thinks you need to be seen
  • Refer you to other services which can help

If you need urgent medical advice for you or someone you care for, please call the practice on our usual number and ask the reception team about speaking to the Duty Doctor. They will ask you a few questions and if they decide the duty doctor is the right person to help they will arrange for them to call you back WITHIN 2 HOURS.


 

 

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