Practice Management

The role and responsibilities of a practice manager are varied. Generally, practice managers are involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. They support GPs and other medical professionals with delivering patient services and also help to develop extended services to enhance patient care.

K O'Beirne
K Akhurst

Administration

Our administrative team support clinicians and management. They take on the administrative and secretarial tasks, leaving clinical staff able to focus more on their patients. Typical duties are varied but can include recalling patients for annual checks, typing letters and other documents, handling e-referrals, managing diaries and arranging meetings, managing post, emails and phone calls, dealing with enquiries and maintaining the appointment book.


Reception

Our receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, registering new patients, dealing with patient records and carrying out searches and practice audits.

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