Register with Us
New Patients
Patients who live in our practice area may register with us either in person or online. If you wish to register online please fill in the New Patient Registration Form. When you have completed all of the details, click on the “Send” button to email your form to us.
Please ensure that you provide ALL of the requested information (including your NHS Number and any previous addresses, if any) as absence of this information will delay your registration.
Once your registration has been processed, you will receive a text message to confirm that you are registered and you will be invited to book a New Patient Health Check. It is important to attend this appointment so we have an understanding of your medical history, as it can take a considerable amount of time for us to receive your medical records.
Please see our catchment area below. We cover all of N4, the west of N16, the east of N5 and the south of N15.
To check whether a specific postcode is within our catchment area, type your postcode into the search bar in the top-right corner of the interactive map below. If your postcode falls in the purple highlighted area on the map, your address is within our catchment area and you are eligible to register with us. If you are still unsure if your postcode falls in our catchment area, please contact our reception team.
Everyone is welcome in general practice. You do not need proof of ID, address, immigration status or an NHS number in order to receive care or see a GP.
We may ask to see proof of ID and/or address in order to ensure we register you with the correct details – however we will always register you even if you do not have these documents.
Named accountable GP for all patients
All patients registered with Cedar Practice have a named GP who is responsible for the patients’ overall care at the practice. If you wish to know who this is please contact the practice. If you have a preference as to which GP this is, the practice will make reasonable efforts to accommodate this request.
Appointments
How to See a Doctor or other Healthcare Professional
We offer a variety of appointments, including face-to-face appointments, telephone appointments and online consultations. These appointments can be made up to 4 weeks in advance.
You can make appointments in the following ways:
Online
You can make appointments using the NHS App. With this platform, you can book appointments online at home, work or on the move — wherever you can connect to the internet. Because this is a 24-hour online service you can do this in your own time, day or night, without having to speak to a member of staff.
To use the NHS App, please click the link below and follow the instructions on the website to set up your account. You will need to prove your identity. You should be able to do this in the first instance by following the instructions on the website. If you are unable to do this, you may need to obtain some registration details from us. To request these from us, please fill in our Online Services Access Request Form. Once your request is processed, you will receive a text asking you to attend the practice with your photo ID in order to collect the details you need to complete the set-up of your account.
By telephone
Please telephone 020 8036 6388 – please be mindful that our reception team experience a high volume of calls throughout the day especially at 8 am. We kindly ask for your patience around these times.
Using Patient Triage
You can also submit clinical and non-clinical queries to the practice using Patient Triage. GPs will review and respond to an Online Consultation request within 48 hours Monday – Friday, either via text or telephone call.
General practitioners (GPs) are doctors who treat all common medical conditions.
Where necessary they can refer you to hospitals and other medical services for urgent and specialist treatment. They focus on the health of the whole person combining physical, psychological and social aspects of your care.
Your GP should usually be your first point of call for all medical questions and you will need to make an appointment.
You can book appointments with your GP practice online via their website or using the NHS app. If you can’t get online you can call your practice.
How to register
Anyone in England is entitled to register with a GP practice and to see a GP when they need to. You do not have to have a fixed address and you do not have to show ID, or proof of address or immigration status. In north east London you can simply register online.
How your GP practice team can help you
You will be asked what’s wrong and offered the quickest appointment with an appropriate medical professional. This may be over the phone, with a doctor (GP), but could also be with a nurse, physician associate, physiotherapist or another trained medical professional.
In some cases if you contact your GP practice with a minor illness that can be assessed and treated more quickly by a local pharmacist; with your consent, they will send an electronic referral to the community pharmacy of your choice for a same day consultation.
How and when can I access my GP practice?
You can book appointments with your GP practice online via their website or using the NHS app. If you can’t get online you can call your practice. GP appointments are available in evenings and on weekends and bank holidays.
Useful links
The following NHS links will help show you more on how to find a local GP, how to register and give you information on how to be seen.
Monday to Friday
Morning
8.00 am – 11.45 am
Afternoon
3.30 pm - 6.00 pm
All routine appointments with a doctor are for 15 minutes. During the appointment it is usually possible for the doctor to deal with one main problem and perhaps one minor problem. Any more than this and the consultation could overrun.
As we know all delays add up and cause inconvenience for patients waiting until the end of surgery. If your problem is too difficult for 10 minutes you can ask for a double appointment when you book. Some appointments can be booked up to 4 weeks in advance if required, please ask the receptionist.
To make it easier for you to get the right help when you need it urgently we are offering a Duty Doctor Service in this practice.
There is a Duty Doctor on call in the Practice between 8.00am - 6.30pm, Monday to Friday, who will attend to any Medical Emergency and consultations from Healthcare Professionals.
This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E at the hospital.
When you phone the surgery with an urgent problem, the Duty Doctor will ring you back within 2 hours and will decide the best way to help you. The doctor may:
- Give you advice straight away over the phone
- Arrange for you to come into the practice to see a doctor, nurse or other member of staff
- Arrange for a home visit if you are not well enough to come to the surgery and the doctor thinks you need to be seen
- Refer you to other services which can help
If you need urgent medical advice for you or someone you care for, please call the practice on our usual number 0208 036 6388 and ask the reception team about speaking to the Duty Doctor. They will ask you a few questions and if they decide the duty doctor is the right person to help they will arrange for them to call you back within 2 hours.
Evening and weekend appointments are now available for our patients, in addition to our normal opening hours of 8am to 6.30pm.
These evening and weekend appointments may take place by phone, video, or face-to-face depending on your clinical need.
During the week (Monday-Friday 6.30-8.00pm) you may be offered an appointment at your GP practice or another local GP practice. This is because we are working with other local GP practices to provide these appointments – our practice is part of a small group of practices called a Primary Care Network. This group of practices works together in a number of ways to deliver services in your area.
On Saturdays you may be offered an appointment at Nightingale Practice, 10 Kenninghall Rd, Lower Clapton, London E5 8BY.
We are experiencing a large amount of DNA appointments, where patients are booking and not attending. This is very frustrating as there are many patients who need appointments and with some consideration these could be made accessible to those who need them.
Please cancel any appointments you have booked and do not need, even if it is only an hour before. Help us relieve pressure on access to your GP – one day you may need to see your GP and cannot get an appointment – consider how you would feel.
- Cancelling Appointments
Please respect the struggle GP practices face with patient access and cancel any unwanted appointments as another person could benefit from it. You can cancel your appointment by telephoning 020 8036 6388, responding to your text reminder or cancelling on the NHS App / Patient Access if the appointment was booked online.
- Lateness
We ask patients to arrive ahead of time for scheduled appointment with a GP or healthcare professional. The GP or other healthcare professional will follow the practice late policy and may request that a late arrival is re-booked.
Appointment are lost each day through patients not attending.
Last month: October 2023
54
GP
Appointments
145
Nurse
Appointments
This equates to approximately
33 hours
Please help us to help you
If you cannot attend an appointment for any reason please contact us to cancel by phone or online.
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
Home visits are available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
Test result requests may be made by telephoning the surgery between 11am and 2pm, by leaving a message with the receptionist for the nurse regarding the results of your particular test. The nurse will then telephone to discuss the results with you.
If your test results come back as normal we will not necessarily contact you to inform you of the normal result.
The practice has a strict policy regarding confidentiality and data protection. We will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.
If you require a hard copy of your results, please let reception know. You will be required to show photo ID on collection of your results, in order to protect patient confidentiality.
The practice is committed to providing a safe and comfortable environment for all patients.
All patients are entitled to have a chaperone present during any consultation, examination or procedure.
Clinicians may advise patients that a chaperone is necessary during any intimate examination; this is to safeguard both the clinician and you, the patient.
Staff members have received appropriate training to act as chaperones.
Family and friends are not permitted to act as chaperones as they do not have the knowledge required or have the necessary training.
If you have any questions or wish to see the full chaperone policy, a copy of the policy is available here: Cedar Practice – Chaperone Policy
Bilingual health advocates or interpreters are provided on request, where possible.
Telephone interpreting is available at all GP practices to help non-English speaking patients and health care professionals communicate.
If you require an interpreter to be present during your appointment, please let the receptionist know at the time of booking.
The Accessible Information Standard (AIS) is a NHS England information standard which must be implemented by all organisations that provide NHS or adult social care.
The AIS aims to ensure that people who have a disability, impairment or sensory loss receive information that they can access and understand, for example in large print, braille or professional communication support if they need it such as a British Sign Language interpreter.
We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
We want to know if you need information in braille, large print or easy read.
We want to know if you need a British Sign Language interpreter or advocate.
We want to know if we can support you to lip-read or use a hearing aid or communication tool.
Please tell the receptionist when you arrive for your next appointment, or call us on 0208 036 6388.
You can also send us this information by completing the Accessibility Needs Form here.
This information will be recorded on your medical record in a standardised way and highlighted to ensure we have information on your communication needs.
This information could be shared with other NHS and adult social care providers if they need it.